Cathay Pacific Cabin Crew Assessment/Interview Information and Study Guide
Updated: Dec 23, 2024
Applying for a job as a Flight Attendant position with Cathay Pacific is an exciting opportunity to join a world-class team that values diversity and exceptional customer service. Cathay Pacific flight attendants are passionate about meeting people from all backgrounds and delivering top-tier service, whether based in Hong Kong or one of our overseas locations like Bangkok, Beijing, London, Singapore, and Shanghai.
To help you succeed in the recruitment process, here’s a quick guide to what you’ll need to prepare:
Digital Interview & Language Assessments: This is your chance to show off your communication skills. Be ready to answer questions and demonstrate your fluency in the required languages.
Group Assessment: Teamwork is key! During this stage, you’ll be assessed on how well you collaborate and problem-solve with others.
Final Interview: This is where you can shine. Prepare to discuss your passion for customer service, why you want to work for Cathay Pacific, and how your values align with ours.
Medical Examination: Ensure you meet the necessary health and physical requirements to perform the duties of a flight attendant.
The guide and information on this site will allow you to focus your preparation and increase your chances of securing a role with Cathay Pacific!
Interview Information and Questions for Cathay Pacific
Scenarios Used at Cathay Pacific Cabin Crew Assessment
Medical Check to Become a Flight Attendant for Cathay Pacific
How to Join Cathay Pacific as a Flight Attendant
To apply to Cathay Pacific to begin your application to become a flight attendant flying around the World you must apply online via the following link below. This website will help you study and give you the confidence needed to ace your assessments and get the job.
Minimum Requirements to Become a Cathay Pacific Flight Attendant
Are at least 18 years of ageÂ
Are an Australian Citizen or Permanent ResidentÂ
Have had at least 3 years of previous employment (part-time or full-time hours) in roles that focus on caring for people/customersÂ
Have a passport (with at least 18 months left on it)Â
Have a Responsible Service of Alcohol (RSA) certificateÂ
Have a current Australian First Aid and CPR certificateÂ
Can work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)Â
Can reach up to a height of 180cm
What does Cathay Pacific look for from its Cabin Crew?
Cathay Pacific is looking for individuals who are genuine, approachable, and passionate about hospitality. They want cabin crew members who are calm under pressure, safety-conscious, and always ready to help with a positive attitude. If you’re down-to-earth, clear-headed, and enjoy connecting with people, this is the place for you. Our guide will help you prepare for the assessment and interview process, giving you the tools to shine and show Cathay Pacific what you’ve got!
Cathay Pacific Cabin Crew Online Interview
The online interview is a pre-recorded interview online on a computer or iPad at home. You will be required to answer 3 questions. You will be given one minute to prepare for the question asked and then 2 minutes to reply. You will be given a practice question to make sure your microphone and device is working properly. Once you start the assessment you will not be able to go back or change answers.
Questions commonly asked during the online interview are:
What is good customer service?
What do you understand about personalised customer experience?
What do you like most about being a Flight Attendant?
Can you work a 24/7 Roster?
Why become a cabin crew?
Personality Testing to BecomeBecome a Cabin Crew forCathay
No
FAQs and General Information about becoming a flight attendant and what is required
What to wear to the Assessment Day at Cathay Pacific?
Make sure you dress to the VA grooming standard (long hair up, wear stockings if you are wearing a skirt/dress, if you want - red lipstick but no OTT makeup, natural & professional makeup ) Be friendly, helpful, and professional to everybody at the interview - even when you are waiting outside. If there's a water jug at your table, offer everyone a glass and serve your own last.
Cathay Pacific Assessment Day Break down and Guide
Arrival Time: The assessment day usually starts at 8:30 AM, but it’s best to arrive around 7:50-8:00 AM. This gives you a chance to meet other candidates and chat before things begin. Everyone is super friendly, so don’t hesitate to strike up a conversation!
Phones: Remember, no phones allowed. It’s easy to forget, but make sure your phone is either turned off or left in your car to avoid any distractions.
Table Assignment: Once you’re invited into the room, you’ll be assigned a table randomly. Take this time to connect with others and offer water from the pitcher in the middle of the table—it’s a small gesture that makes a good impression.
Introduction & Video: The recruiters will begin by introducing the role, followed by a short video. A current cabin crew member will also join to answer any questions and provide valuable insights into the job.
Group Assessment and Scenarios: You will be given a scenario to work out with those involved in on your team, the scenarios change but generally involve solving a problem among a group of passengers that have various requirements.
1 on 1 Interview:
Group Exercise Scenarios
The first group activity is getting to know a partner on your table (learning their name, age, where they're from/live, past work experience, and a fun fact). Once you have spoken to your partner everyone will take turns one at a time giving a short presentation on what you know about your partner.
The second group activity is working with the whole table to sort 8 differently abled pax/customers into 9 seats, each with its own uniqueness (broken tray table, extra leg room, wheelchair friendly). The recruiters will be walking around taking notes etc.
Scenario
You are given a list of passengers (e.g. CEO of the company, Wealthy Frequent flier, person going to a funeral) and told you can only take so many of them. As a group, decide which ones you will take. They are more looking for how you collaborate and work within a team than the actual people you choose.
Interview Information and Questions for Cathay Pacific Flight Attendant
Very relaxed environment generally lasting 40 minutes with HR and cabin crew. Its 1v1 and afterwards you are free to leave.
Introduction Questions:
Tell us about yourself/your career to date?
Why do you want to join Virgin as Cabin Crew?
Have you applied for any other cabin crew jobs? Why Virgin?
What do you bring to Virgin?
What can you tell us about Virgin/What do you know about Virgin?
What do you know about Virgin?
What would make you a good cabin crew member?
Have you applied to other jobs and what are they?
Why would you be a good fit for Virgin?
What would Virgin look for in a flight attendant?
What was your previous role and from this role what can you bring to cabin crew role?
SOP/Situational Awareness: Tell us about a time you have disagreed with an SOP?
Tell us about a time you have changed an SOP or disagreed with one?
Stressful/Negative Feedback
When have you been in a stressful situation and could you have done better?
Tell us about a time you had to receive and accept feedback from someone?
When have you been under stress? what would you do differently?
Had trouble training in your current role?
Conflict Questions/Scenario
Tell us about a time you had conflict with a colleague/Passenger?
Tell us a time you had conflict and how did you resolve it? how did they feel? what was it like after?
When have you stood up for someone being discriminated against in your company?
Strengths/Weakness Questions
A situation where you were asked by a manager or person in a higher position to do
something you were unable to do?
Tell us some of the challenges you'll face coming to Jet Connect?
Tell us about your good and bad points?
Customer Focus
What is customer service?
Tell us about a time when you have gone above and beyond the requirements of your job?
When have you provided customer service?
Describe a time you've had to deal with an unhappy customer? Tell a time where you had a difficult situation with a customer?
Tell me about a time you exceeded a customers expectations?
Leadership:
When have you brought the best out of somebody? When have you stood up for someone being discriminated in your company?
Tell us about a time you had to bring someone up to standard?
When have you been part of a team that lead to a successful outcome and one where it lead
to an unsuccessful outcome?
When have you lead a team to success?
Communication Style:
When have you had to work together in a team?
When have you had to communicate clear and concisely?
Tell us about a time you were unsure of how to proceed and had to ask
someone?
Misc
Are you on any medications?
Are there any reasons your can not travel or be away from home?
There are 4 values that VA employees live by Spirit, Heart, Collaboration and imagination which relates the most to you and why?
Questions for the Panel:
Do you have any questions for us?
What is your base preference?
Would you move to a different base if your preferred was not available?
Medical Check to Become a Flight Attendant for Cathay Pacific
You can conduct the health assessment at Workforce Health Assessors, they check the following:
Urine test, color eye test, hearing test, height, weight, flexibility, squats, general eye test, arm/shoulder test strength.
Swimming Assessment to Become Cabin Crew
Required to swim 50 meters and tread for 2 minutes in water at your local pool. This is part of the emergency and safety training that is required for you to conduct wet drills. A life jacket will be provided.
Background Checks for Cathay Cabin Crew
References from last 2 employers, must be completed online and HR will call or email references. Generally they will be sent a link to complete.
Common Flight Attendant Interview Questions'
What would you do if a young child was traveling solo and you witnessed a passenger having an inappropriate conversation with the child?
How would you resolve the conflict between two passengers who are fighting over space in the overhead compartment?
Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?
Imagine you saw two passengers disputing over their seats. How would you handle this?
How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
How would you handle a very anxious passenger who is afraid of flying?
If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?
What would you do if a passenger told you it was their loved one's remains inside the urn they were holding and they didn't want to place it underneath the seat?
Create a PA announcement for a couple celebrating their 50th anniversary.
You are mid-flight and the pilot asks you to perform a task which you are not authorized to perform. How would you handle the situation?
You have one seat left on a flight, and you have five passengers waiting on standby: A military man in uniform, a pregnant woman, a woman and her infant child, an elite customer who is a frequent flyer of Northwest Airlines, and a gentleman trying to go and see his ill sister. Who will be the one to get the empty seat on the flight, and why?
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